Contact
Two lists first, because on a site about eligibility and medical bills the difference between them matters more than anything else on this page.
Send this
- A correction. A figure that is wrong, a limit that has moved, a link that has died. Include the page and the specific number. This is the most valuable email we get.
- A question about how a rule works. Not whether you qualify, but what the rule says and where it is published. That we can answer, or point you at.
- A gap. Something you needed to know that this site does not cover, or covers badly.
- What you were told at a window. What a clinic, a county office, or a hospital billing department actually said to you, and where. That kind of ground level detail is how the site stays accurate about things no agency publishes.
- A note from the other side of the desk. Clinic staff, counselors, caseworkers, and hospital financial counselors: if we have described your process wrongly, tell us.
Leave this out
- Your immigration status, or any household member’s. We never ask and we do not want it.
- Your Social Security number, your Medicaid, CHIP, or Healthy Texas Women case number, your YourTexasBenefits login, or any member ID.
- Your income figures and household composition. People send these hoping we can run the numbers. We cannot, whatever you send.
- Photographs of bills, statements, or collection letters, and any account numbers on them.
- Your diagnoses, medications, or medical history.
We are not a HIPAA covered entity. An email to this site is an ordinary email, with the weak protections that implies. Anything from the second list gets deleted rather than filed. See Privacy.
Two things we cannot do
We cannot tell you whether you qualify for anything. No matter how much detail you send. Only HHSC decides a Medicaid, CHIP, or Healthy Texas Women case, only the Marketplace decides a premium tax credit, only your county decides its indigent care program, and only a hospital decides its own financial assistance. Apply through YourTexasBenefits or HealthCare.gov, or call 2-1-1 from anywhere in Texas for help finding the right door.
We cannot help in an emergency. This inbox is read on ordinary days and answered within a few business days, which is useless in a crisis. If you think you are having a medical emergency, call 911 or go to the nearest emergency room; by federal law it must screen and stabilize you whatever your coverage. For a mental health crisis, call or text 988 at any hour.
Answered by a person, usually within a few business days, sometimes slower.
Post
Texas Care Map c/o WeWork 106 S Saint Mary’s Street San Antonio, TX 78205
That address is a shared workspace that handles post. There is nobody there who can see you, examine you, or look up your case, and nothing sent there reaches a state agency.
Not a government office
Texas Care Map is independent of the State of Texas, the Texas Health and Human Services Commission, the Texas Department of Insurance, and the Centers for Medicare and Medicaid Services. Writing to us does not start, support, chase, or appeal an application, and does not preserve any deadline. If your notice carries a deadline, that clock is running against HHSC, not against this inbox.
Corrections
Corrections are handled at the source document first, then on every page the figure appears on, and the page carries a fresh verification date afterwards. See the Editorial Policy for how the dating works.